At MYRNEVIA™, operated by Lands' End, Inc., we want you to feel confident when placing an order with us.
If something is not right with your purchase, this policy explains the general process for requesting a return, replacement, exchange, or refund.
30-Day Return Period
Most eligible products may be requested for return within 30 days after delivery.
To help ensure that your return can be accepted, the product should generally be:
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Unused and unworn
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In substantially the same condition in which it was received
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Returned with its original packaging, accessories, and tags where applicable
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Accompanied by valid proof of purchase or order information
Products showing significant use, damage not caused during delivery, missing components, or other signs that they no longer meet the return conditions may be refused.
Starting a Return Request
Please do not send products back before contacting our customer support team.
To begin a return, email:
We recommend including:
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Your order number
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The name or email used for the purchase
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The product you wish to return
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A brief explanation of the reason for the request
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Photos where relevant, especially for damaged or incorrect items
Once your request has been reviewed, we will provide the appropriate return instructions.
Where applicable, this may include:
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Return authorization information
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Shipping instructions
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A return label
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The approved return destination
Unauthorized returns sent without prior instructions may not be accepted or processed.
Damaged, Defective or Incorrect Orders
We recommend checking your package shortly after it arrives.
Please contact us promptly if:
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The product arrives damaged
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You receive an incorrect item
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An item is missing from your order
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The product has an apparent defect upon arrival
Send your order details and, where possible, clear photographs showing the issue.
After reviewing the information, our team may offer an appropriate solution such as a replacement, refund, or other resolution depending on the circumstances.
Items That May Not Qualify for Return
Certain products may be excluded from standard returns because of their nature, condition, or method of sale.
Examples may include:
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Perishable or consumable goods
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Personalized or made-to-order products
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Gift cards
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Products marked as final sale
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Certain promotional or clearance merchandise
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Items that have been used, altered, or damaged after delivery
If you are uncertain whether your purchase qualifies, contact service@myrqeva.com before sending anything back.
Exchanges
For many purchases, the simplest way to obtain another size, style, or product is to return the original eligible item and place a separate order for the replacement.
This approach can help prevent delays caused by inventory changes while an exchange is being processed.
Our customer support team can provide instructions based on your specific order.
European Union Orders
Customers receiving goods within the European Union may have additional cancellation or withdrawal rights under applicable consumer protection laws.
In many cases, qualifying consumers have 14 days to exercise a statutory right of withdrawal, subject to applicable exclusions and legal requirements.
Returned products should generally be:
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In appropriate condition
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Complete with packaging where reasonably applicable
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Accompanied by sufficient purchase information
Any rights granted by applicable law operate separately from, and may supplement, our standard return policy.
Refund Review
After an approved return arrives, we will inspect the returned merchandise.
We will then inform you whether the refund has been approved.
When approved:
Refund Method
Refunds are generally returned to the original payment method used for the purchase.
Processing Time
Please allow up to 10 business days after refund approval for processing on our side.
Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
If more than 15 business days have passed since you received confirmation that your refund was approved, please contact:
Original Shipping & Additional Charges
Unless otherwise required by applicable law or specifically confirmed by our customer service team, original shipping charges and other non-product fees may not always be refundable.
If your return results from an incorrect, defective, or damaged item, different arrangements may apply after our team reviews the case.
Where to Send a Return
Please do not mail a return to an address found elsewhere on the website, packaging, or previous correspondence unless our team specifically confirms it for your return.
The correct return destination and shipping instructions will be provided after your request is approved.
MYRNEVIA™
Operated by Lands' End, Inc.
Customer Support: service@myrqeva.com
Sending a package to an unauthorized address may delay or prevent successful return processing.
A Straightforward Return Experience
Our goal is to make the process clear and manageable when an eligible purchase needs to be returned.
By contacting us before shipping anything back and providing complete order information, you can help our team review your request and provide the correct next steps as efficiently as possible.
MYRNEVIA™ — Customer care designed around a smoother shopping experience.