At MYRNEVIA™, operated by Lands' End, Inc., we aim to make the delivery process clear from the moment your order is placed until it arrives at your door.
This page explains our general processing times, estimated delivery windows, tracking procedures, international shipment information, and what to do if a package is delayed, lost, or arrives damaged.
How We Fulfill Orders
To serve customers across different locations efficiently, MYRNEVIA™ may fulfill orders through a combination of manufacturing partners, logistics providers, and regional fulfillment facilities.
Depending on product availability and destination, an order may ship from the location best suited to process and deliver it.
This fulfillment model helps us:
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Keep a broader range of products available
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Reduce unnecessary handling between facilities
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Match orders with suitable regional logistics routes
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Maintain practical pricing across our collection
Some multi-item orders may arrive in separate packages if products are fulfilled from different locations.
Order Preparation
Before shipment, orders go through processing and preparation.
Standard Processing
Please allow approximately 2–5 business days for:
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Order verification
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Product preparation
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Quality checks where applicable
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Packing and shipment handoff
Business days generally exclude weekends and recognized holidays.
Peak Shopping Periods
During holidays, major promotional events, or periods of unusually high order volume, processing may take up to approximately 6 business days.
Processing time is separate from the estimated transit time after the package has been dispatched.
Shipping Charge
A standard flat shipping fee of:
$6.99 USD per order
may apply unless a different shipping offer, promotion, or checkout rate is specifically displayed when you place your order.
The final shipping charge applicable to your purchase will be shown before checkout is completed.
Estimated Transit Times
Delivery speed may vary according to destination, carrier availability, customs procedures, and the fulfillment location used for your order.
Typical delivery estimates are:
| Destination | Estimated Transit Time |
|---|---|
| United States | 8–14 business days |
| Canada | 10–16 business days |
| United Kingdom | 10–16 business days |
| Australia | 10–16 business days |
| Other International Destinations | 14–21 business days |
These timeframes are estimates rather than guaranteed delivery dates.
Weather conditions, local carrier delays, customs inspections, holidays, remote-area delivery, or other circumstances outside our direct control may occasionally extend delivery times.
Tracking Your Shipment
Once an eligible order has been dispatched, tracking information will normally be sent to the email address used during checkout.
Please keep in mind:
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Tracking data may require 1–3 business days to appear after shipment
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Carrier systems do not always update every stage in real time
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A temporary lack of tracking movement does not necessarily indicate that the package has stopped moving
We recommend allowing the carrier system time to refresh before contacting customer support about a newly issued tracking number.
Multiple Packages
In some cases, products from the same order may be dispatched separately.
This can happen when:
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Products are stocked at different fulfillment facilities
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One item becomes ready before another
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Different shipping methods are required
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Package size or weight makes separate shipment more efficient
If this occurs, you may receive more than one tracking number.
The arrival of one package does not necessarily mean the remainder of your order is missing.
International Orders & Import Charges
International shipments may be subject to customs clearance, import duties, VAT, taxes, brokerage charges, or other destination-specific fees.
Unless otherwise stated at checkout, international orders may be shipped on a Delivered Duty Unpaid (DDU) or equivalent basis.
This generally means that:
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Customs duties or import taxes may be charged separately
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Local authorities or carriers may collect these charges
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Customers are responsible for applicable destination-country fees unless stated otherwise
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Customs processing may affect the final delivery date
Import regulations differ by country, so customers are responsible for understanding requirements that may apply in their delivery location.
MYRNEVIA™ does not control fees assessed directly by customs authorities or local government agencies.
Need to Change Your Order?
Because orders may enter fulfillment shortly after purchase, please contact us as soon as possible if you need to request an address correction or cancellation.
Requests should be sent within 12 hours of purchase to:
Please include:
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Your order number
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The email used at checkout
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The requested change
We will make reasonable efforts to accommodate requests received within this period.
However, once an order has entered fulfillment, been packed, or shipped, we may no longer be able to change the delivery address or cancel the shipment.
Please Check Your Shipping Address
Customers are responsible for reviewing the shipping information provided during checkout.
Before completing your order, please confirm:
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Recipient name
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Street address
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Apartment or unit number
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City
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State or province
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Postal or ZIP code
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Country
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Contact information
Incorrect or incomplete addresses may cause delays, failed delivery attempts, or package returns.
If you notice an error shortly after ordering, contact us at service@myrqeva.com as quickly as possible.
Packages That Arrive Damaged
If your shipment arrives with visible damage, please notify our support team within 72 hours of delivery.
For faster review, include:
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Your order number
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Photos of the shipping package
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Photos of the damaged item
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A short explanation of the issue
After reviewing the request, our team may provide an appropriate solution, which may include a replacement or another available resolution.
Please retain the original packaging until your claim has been reviewed.
Packages Confirmed Lost in Transit
Occasionally, a carrier may confirm that a shipment has been lost while in transit.
If this happens, please contact:
Once the carrier status and order information have been reviewed, we may arrange an eligible replacement at no additional product cost.
A package is not considered lost solely because tracking has not updated for a short period. Carrier confirmation or additional investigation may be required before a lost-package resolution can be issued.
Delivery Delays
Most packages arrive within the estimated delivery window, but delays can occasionally occur.
Common causes include:
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Customs inspections
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Severe weather
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Holiday shipping volume
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Carrier network disruptions
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Remote delivery locations
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Incorrect address information
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Local postal delays
If your package is significantly beyond the expected delivery timeframe, please contact us with your order number so our team can review the available shipment information.
Delivery Support
For questions about processing, tracking, shipping status, or delivery issues, contact:
MYRNEVIA™
Operated by Lands' End, Inc.
Customer Support:
service@myrqeva.com
To help us respond efficiently, please include your order number whenever your inquiry relates to an existing purchase.
From Checkout to Your Door
At MYRNEVIA™, our goal is to provide a shipping experience that is straightforward, dependable, and easy to follow.
From careful order preparation to tracking and delivery support, we work to help your purchase reach you safely so you can spend less time worrying about shipping and more time enjoying your order.