Contact Us
MYRQEVA™ Customer Service
Need help with MYRQEVA™ products, existing orders, shipping, tracking, returns, refunds, payments, or other purchase-related issues? Our customer support team is ready to assist you.
Email Support
service@myrqeva.com
Customer Service Phone
+86 15794900975
Customer Service Hours
8:00 AM to 6:00 PM China Standard Time (UTC+8)
Response Time
Within 1-2 business days
Issues Regarding Existing Orders
If you are contacting us regarding an existing purchase, please provide your order number and the email address used at checkout.
Providing this information helps our customer support team locate and review your order more efficiently.
Damaged, Defective, Incomplete, or Incorrect Orders
If your order arrives damaged, defective, incomplete, incorrect, or significantly different from the product description, please contact us immediately.
To help us review this issue, please provide the following information:
Your order number.
The email address used when placing your order.
Please clearly describe the problem.
Provide relevant photos or videos if appropriate.
If necessary, please provide photos of the shipping labels or packaging.
Once the problem is reviewed and confirmed, our customer support team will provide appropriate follow-up steps based on the specific circumstances of your order.
Please read the following before returning items.
Please contact us before returning items.
Do not automatically send returned items to our registered office address.
Our registered office address is not automatically used to receive customer returns. After your return request is reviewed and approved, our customer service staff will provide the appropriate return address and return instructions.
Return and Refund Issues
If you have any questions about return eligibility, return instructions, refund status, or other return-related matters, please contact our customer support team before sending the item.
Please provide your order information and a brief description of your request so that we can review it and provide appropriate instructions.
Shipping and Tracking Issues
If you have any questions about the shipping status, tracking information, delivery updates, or package delays, please contact us with your order number.
Some shipping details may require further verification with carriers, logistics partners, or other logistics providers. We will provide relevant information once the shipping details have been verified.
Customer Service and Response Time
Our customer service hours are 8:00 AM to 6:00 PM China Standard Time (UTC+8).
We strive to respond to customer inquiries within 1-2 business days.
Matters requiring investigation with shipping carriers, payment providers, fulfillment partners, return facilities, or other relevant service providers may require additional review time.
Official Business Details
Business and Contact Information
MYRQEVA™'s official company, registration, website, and customer service information.
Brand: MYRQEVA™
Company Name: Hangzhou Guanchao Technology Co., Ltd.
Legal Representative: Wu Dongrui
Official Website: myrqeva.com
Customer Support Email: service@myrqeva.com
Customer Service Hotline: +86 184 6620 8177
Customer Service Hours: 8:00 AM to 6:00 PM (China Standard Time +8)
Unified Social Credit Law: 91330108MAKBP6698K
Registered Business Address: Room 202131, 20th Floor, Yandafang Wenyuan Building, No. 426 Binwen Road, Puyan Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
MYRQEVA™ is owned and operated by Hangzhou Guanchao Technology Co., Ltd.
MYRQEVA™ is always there when they need us.
Whether you have questions before placing an order or need help with a product you've already purchased, our customer support team is always there to assist you and let you know what to do next.