Privacy Policy
MYRQEVA™ · Personal Information
Privacy Policy
This Privacy Policy explains how MYRQEVA™ collects, uses, processes, shares, retains, and protects your personal information when you visit myrqeva.com, place an order, contact our customer service team, or otherwise interact with our online store.
Last Updated: September 21, 2026
Operator: MYRQEVA™ is owned and operated by Hangzhou Bingshan Technology Co., Ltd.
01. Information We May Collect
The information we collect depends on how you interact with our store and may include:
Your name, email address, provided phone number, billing address, and shipping address.
Order number, purchased products, shipping information, transaction status, return details, and refund information.
Information you choose to provide when communicating with our customer service team.
Browser type, device information, IP address, cookies, and website interaction information.
Payment-related information required by Shopify and related payment service providers to process transactions.
MYRQEVA™ does not independently store complete credit or debit card numbers on its own servers.
02. How We Use Personal Information
Personal information may be used for the following purposes:
Processing, verifying, fulfilling, and delivering your orders.
Sending order confirmations, shipping updates, and tracking information.
Providing customer service and responding to inquiries.
Reviewing returns, refunds, disputes, and payment-related issues.
Detecting and preventing fraud, abuse, suspicious activity, and security incidents.
Maintaining and improving our website, store operations, and customer experience.
Sending you marketing messages where permitted by law and if you have opted to receive them.
Fulfilling legal, regulatory, tax, accounting, and record-keeping obligations.
03. Cookies and Similar Technologies
MYRQEVA™ and the service providers supporting our online store may use cookies and similar technologies to enable website functionality, checkout, preferences, analytics, security, fraud prevention, and applicable advertising features.
You can limit or delete certain cookies through your browser or device settings. Please note that disabling necessary cookies may affect the proper functioning of some website features.
04. Service Providers and Information Sharing
Where reasonably necessary, we may share personal information with service providers to operate our store, process transactions, or provide services you request. These service providers may include:
Shopify and other e-commerce technology providers.
Payment processors and financial service providers.
Transportation carriers, logistics providers, and logistics partners.
Customer service and communications service providers.
Analysis, website security, and fraud prevention service providers.
Government, regulatory, or law enforcement agencies required to disclose such information under applicable law.
We will not rent personal information to unrelated third parties for their independent use. If applicable privacy laws consider certain advertising-related disclosures to be “sold,” “shared,” or similar conduct, eligible users may exercise their rights under applicable law.
05. Shopify
Our online store operates using Shopify's e-commerce platform. Therefore, the information necessary to operate the store and complete purchases may be processed by Shopify and its related service providers in accordance with their own privacy policies and applicable legal obligations.
06. Data Retention
We may retain personal information for a reasonably necessary period of time for transaction processing, order management, customer service, accounting, fraud prevention, dispute resolution, agreement enforcement, and compliance with applicable laws or regulatory obligations.
07. Privacy Rights and Requests
Depending on your region and applicable laws, you may have rights related to accessing, correcting, erasing, restricting, transferring, objecting to, or otherwise processing your personal information.
To submit a privacy-related request, please contact our customer service team using the contact information below. We may need to verify your identity or confirm your request before taking action.
Privacy and Support Email
service@myrqeva.com
Customer Service Phone
+86 15794900975
Customer Service Hours
8:00 AM to 6:00 PM, China Standard Time (UTC+8)
08. Marketing Communications
If you choose to receive promotional emails, you can unsubscribe at any time using the unsubscribe option included in those emails.
Transactional communications related to orders, payments, shipments, returns, refunds, account activity, or customer support may still be sent as necessary.
9. Information Security
We employ reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure.
However, no internet transmission, electronic storage system, or security method can guarantee absolute security.
10. Children's Privacy
Our store aims to provide shopping services to general consumers and is not intended to knowingly collect children's personal information in violation of applicable laws.
If you believe we have received information about a child in an inappropriate manner, please contact our customer service team so we can review the matter.
11. International Processing
Because MYRQEVA™ and our service providers may operate in different countries or regions, personal information may be processed or stored in jurisdictions outside the location where you visit our website.
Where necessary, we will rely on applicable contractual, organizational, and legal safeguards for the international processing of personal information.
12. Third-Party Services and Links
Our website may use or link to services operated by third parties. These third parties' collection and processing of personal information are governed by their own privacy statements, policies, and terms.
We recommend that you review the privacy information provided by third-party service providers before submitting personal information to them.
13. Policy Updates
We may revise this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal obligations, or regulatory requirements.
When the Privacy Policy changes, the updated Privacy Policy will be posted on this page, along with the updated "Last Updated Date".
Privacy & Business Contact
Official Business Information
MYRQEVA™'s official company, legal representative, website, privacy contact details, and customer service information.
Brand: MYRQEVA™
Company Name: Hangzhou Guanchao Technology Co., Ltd.
Legal Representative: Liu Yuxuan
Official Website: myrqeva.com
Privacy & Support Email: service@myrqeva.com
Customer Service Hotline: +86 15794900975
Customer Service Hours: 8:00 AM to 6:00 PM (UTC+8)
Uniform Social Credit Act: 91330108MAKBP6698K
Registered Business Address: Room 202131, 20th Floor, Yandafang Wenyuan Building, No. 426 Binwen Road, Puyan Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
MYRQEVA™ is owned and operated by Hangzhou Guanchao Technology Co., Ltd.